Refund policy

Returns, refunds, and replacements

Most Mazeltopia items are made to order. If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at mazeltopia@gmail.com within 30 days of delivery.

Please include your order number and clear photos showing the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

Change-of-mind and sizing returns

Because many of our products are produced specifically for each order, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review product sizing and details carefully before ordering.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.

Refund timing

Approved refunds are returned to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

This policy does not limit any rights you may have under applicable consumer-protection laws.